The basic role of a security guard is to help protect. However, most security guard jobs entail a lot more than just looking into space to make sure everyone stays safe. In many ways a security guard job and customer service go hand in hand. Taking a closer look at customer service will help you understand how security guard jobs fit in there as well.
When it comes to protecting a property or person it is always about the customer. Your job is to make sure customers stay safe and that no harm comes to them. Along the way, you might find yourself chatting with customers and asking them how they are. There is just something about customers knowing they are protected that makes them feel more relaxed.
A major part of customer service is listening to the customer. During your shift you might need to talk to several people about their experiences or encounters. Listening is a major skill you will need to have in order to be successful in your job. The better you can listen then the better you can serve those around you.
Security guards run into some interesting scenarios. You may be asked to call the police for further investigation. You also may be asked to report what happened. There may be a point where you have to listen to several different “customers” at once. Your problem solving skills will come in handy at this point.
Communication comes in handy with clients and with other coworkers. If you can communicate effectively and clearly, then you will be great at your job. Communication becomes a vital part of your job because it helps people do their job faster. For example; if someone is hurt and they need help right away, you can use your (customer service) and communicating skills to help get them the help they need.
When you have a job in the security guard sector, you have to be prepared with customer service skills. These skills include listening, communicating, and problem solving. Sometimes a customer might need help with something such as, reporting a stolen car or unlocking the keys out of their car. The customer might be upset and talking quickly while they are reporting an incident to you. At that point it will be you responsibility to try and decipher what they are saying.
It is very important to remain customer service minded while working as a security guard, because it is important to control a situation, not escalate tensions.