Throughout the foreseeable future, security guard supervision will have to deal with many changing trends. To continue to be effective, supervisors must be flexible and capable of maintaining their perspective in the face of these rapidly changing conditions.
Security guard supervision has traditionally been a juggling act of keeping pace with the tasks of planning, organizing, staffing, controlling, leading, motivating and coaching. Although supervisors have always been responsible for balancing the needs of the employees with the needs of the organization, today’s supervisors are additionally faced with the demands of work force diversity, workplace violence, tight budgets and downsizing, new technology and overbearing government regulations.
Workplace controversy caused by society’s work ethic changes, which are taking place at an alarming rate, have a negative impact on productivity and employee attitudes toward their employers and fellow employees. New and more serious consequences of both internal and external adverse behavior threaten the stable, relatively predictable environment of our work sites. Risk management complexity and problem resolution procedures involving the security department today seem to exceed security expectations of just a decade ago, with the threat of law suits and government regulatory agency sanctions at the top of the threat list.
Shifting employee expectations, changing employee attitudes regarding behavior and authority, employees demanding to participate in decision making through participatory management, the need for acquiring and developing human resources, and the demand for higher quality performance outcomes are but a few of the pressing issues facing supervisors of the new millennium. Based on these supervisory perplexities, that offer nothing but unfavorable choices, the inescapable requirement for security supervisors is leading edge training and educational certification programs.
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